Faq

ZYXDelivery is currently available in most areas of Cagayan Valley region.

ZYXDelivery is available 24 hours a day, Monday to Sunday in most areas of Cagayan Valley and select areas in Nueva Vizcaya, Quirino and Isabela.

Please note that each restaurant has its own operating hours which you can see in the App. If a particular restaurant is not available for delivery, you’ll see that it’s listed as Closed or Unavailable and will be grayed out on the list.

To see which restaurants are available for delivery, just enter your address in ZYXDelivery or click the LOCATE ME Button. To keep your food fresh and ensure speedy deliveries, we limit the available restaurants to those within a given distance from your location.

ZYXDelivery is now operating in select areas in Cagayan Valley. If you do not see restaurants around you, the restaurant is not serviceable in you are.

Your order’s total cost includes the price of the menu items plus a delivery fee. The delivery fees help us pay our driver partners, and provide the best service possible.

You’ll not be able to cancel your order after placing it - this is because the merchant would have started preparing your food after they have accepted your order. Contact the Merchant Contact Number that you can see in the app and website.

If you’ve entered the wrong address and the change in address isn’t too far, please contact the driver to ask he/she is willing to accommodate the change in address.

Otherwise, if you really need to cancel your order, you can go to the in-app Contact Us from your Main Page and type "I'd like to cancel my ZYXDelivery booking" for us to help you cancel the booking.

The e-receipt for your ZYXDelivery order will be automatically sent to the verified email address that you have under your account profile.

You could also get your individual ZYXDelivery receipts from the Contact Us.

  1. Look for the Account icon at the bottom bar in your ZYXDelivery app.
  2. Under Contact Us, Send your Message 'I'd like an email copy of my receipt'
  3. Tap the Send button and a copy of the receipt will be sent to the email account listed in your profile.

As soon as the rider arrives with your order, ask for the receipt. You can ask the rider to take a photo of the bill first before giving it to you. This is done so that both of you and the driver have valid proof of payment.

Let us know by filling out the form below if the driver was not able to pass a receipt on to you.